Hospitality Excellence Manager

Join Luxora Resorts & Spas, a premier luxury hospitality brand in Bangka Belitung, as our Hospitality Excellence Manager. In this pivotal role, you will elevate guest experiences to unparalleled heights by overseeing service standards, staff training, and operational excellence. As a key member of our team, you will ensure that every guest feels valued and well-cared for, contributing to our reputation as a leader in the hospitality industry.

Luxora Resorts & Spas is more than just a resort; it's a destination where luxury meets exceptional service. With a rich history of delivering unforgettable experiences, we are committed to maintaining the highest standards of hospitality. In this role, you will be part of a dynamic team dedicated to creating memorable moments for our guests.

As our Hospitality Excellence Manager, you will be responsible for implementing and maintaining service standards across all departments. You will work closely with our team to ensure that every interaction with our guests is seamless and satisfying. This role offers a unique opportunity to be at the forefront of hospitality innovation and growth in Bangka Belitung.

📋 Tanggung Jawab Pekerjaan

• Develop and implement service standards and protocols to ensure consistent high-quality service.
• Conduct regular training sessions for staff to enhance their service skills and knowledge.
• Monitor and evaluate service performance to identify areas for improvement.
• Collaborate with department heads to ensure seamless integration of service standards across all areas.
• Provide leadership and support to staff to help them excel in their roles.
• Ensure compliance with health and safety regulations and industry standards.
• Foster a culture of excellence and continuous improvement within the team.
• Represent Luxora Resorts & Spas at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years of experience in hospitality management, with a proven track record in service excellence.
• Certification in hospitality management or a related field is a plus.
• Strong leadership and communication skills.
• Proficiency in using hospitality management software such as Cezanne, Opera, or similar.
• Excellent problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the hospitality industry in Bangka Belitung is a plus.

🛠️ Keahlian

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